Telemarketing Archives

Jan27
The Effects of Catalog Choice to the Call Center
Catalog Choice, a free service that allows consumers to decide what catalogs should be delivered to their mail box.  This means less junk mail and it is indeed a wonderful project!For businesses, they are then informed whether they should send...
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Dec 2
A Challenge: Telemarketers Beware! Be ready!
InsideCRM has recently published an article that lists down ideas and techniques to “smack down unwanted callers” (ergo, telemarketers).  For those who are currently in the outbound business, this is an article that you should read and digest.  I’m warning... Continue Reading
Oct 3
Call Center Scripts: Somebody Sounds Stupid
Customers don't like call center scripts. When they ask a question, they want a sincere, original answer, one that has been well thought out, preferably just for them. They don't want to hear the answer to someone else's question.... Continue Reading
Oct 1
Are telemarketers becoming extinct?
Geoff Williams of Entrepreneur.com lists telemarketing as one of 10 Businesses Facing Extinction in 10 Years. Others industries he says are on their way out include payphones, gay bars, used bookstores, newspapers, and crop dusters.Williams doesn't actually claim that telemarketing... Continue Reading
Nov18
A Political Phone Call: Telemarketing?
Telemarketing calls.  We’ve received it, we listened and they persisted and now you dread the phone ringing at dinner time.  Thanks to the government, there is a Do No Call Registry available for us to submit our phone number, or... Continue Reading
Sep12
Telemarketing: Revenge is NOT Allowed!
Being an outbound call center agent is difficult.  One has to take one rejection after another.  They, too, take a lot of abuse from potential customers. I’ve listened to a call that was sent to me, wherein the person who... Continue Reading
 


Leaving Voice Mails for Telemarketing
Outbound Call Centers: Crazy & Fun
CSAT for Telemarketers
Telemarketing: Compliance Vs Profit
Telemarketing Lists
Mortgage Lead Generation
What is a Predictive Dialer?
Call Center Agents - You Are On The Air!
Are You On The Do Not Call List?
Do You Like (blush) My New Look?
Call Center Lead Generation
Telemarketers to the Rescue
Call Center and Telemarketing News
Nadji Tehrani - The Father of Call Center Media
Telemarketing Leads Lead Gen
Network with Other Call Centers
Working with Brokers
Outbound Disposition Report
More on Outbound Reporting
Explaining SPH
Outbound Telemarketing 101

Telemarketing Archives

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