Reader's Corner Archives

Feb24
Reader’s Corner: How IVRs Should be Set Up
I personally don't like dealing with IVRs, but it is integral to any call center. It has its pros and cons, and it really depends on what the center's call volume looks like. It also depends on the company's strategy...
Jan28
Reader's Corner: Why Outsource to Costa Rica?
Today, we feature Richard Blank's thoughts on Outsourcing to Costa Rica.  He posted in my discussion forum in Call Center Blurbs.  In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish... Continue Reading
Your Own Little Corner: Readers Speak their Mind
Introducing a new segment in Call Center Script!  The Reader’s Corner!I’ve been sharing my perspective on several topics in the industry for quite some time now.  It’s about time that YOU, our beloved readers get a chance to speak.  I... Continue Reading
 


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