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Jan28
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Today, we feature Richard Blank's thoughts on Outsourcing to Costa Rica. He posted in my discussion forum in Call Center Blurbs. In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish...
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Introducing a new segment in Call Center Script! The Reader’s Corner!I’ve been sharing my perspective on several topics in the industry for quite some time now. It’s about time that YOU, our beloved readers get a chance to speak. I...
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