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Call Recording Archives
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Jul25
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Sep 1
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I can’t believe a company has a center that doesn’t even have a call monitoring process in place! This is the first time I’ve ever heard of such a thing and it’s even a financial company. I was sifting through...
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Aug21
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Previously, we talked on how to start your own QA form from scratch. Once you have your items in place, the job isn’t over yet. Here is where the meat comes from and could make or break your QA form....
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Aug19
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I remember starting out as one of the first QA professionals in a call center in my early years. It was nerve racking because I didn’t know a thing about how to monitor calls. To top it all off, I...
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Jun21
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Customer experience is now the focus of many organizations. The call center is the front line in any business, whether it starts from offering a product, once it has been bought and goes on while the customer is still loyal....
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May25
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Call monitoring software is always something great to have. Most if not all recording software have the basic features of audio and screen capture plus the ability to evaluate calls and quality assurance reporting. But, which one is the best? ...
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