Devoted to the call center industry, the agents on the phones, and their managers |
Philippine Call Centers Archives
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Jul17
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Jan13
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Quality scores are higher, there is a significant shorter learning curve and metrics overall are better than their Manila counterparts. Even their English skills are better and they are more engaged with their customers.Along with my managers, we monitored our...
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Dec12
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Though outsourcing call center services has been around for years, Australia just started to jump into the bandwagon. The news that I’ve been reading for the past few months have always shown Australian companies being apprehensive on contracting their centers...
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Nov22
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Cyber City Inc., the pioneering call center firm at the Clark Special Economic Zone (CSEZ), has asked the government and the Business Processing Association of the Philippines (BPA/P) to stop pirating of workers. – Reynaldo G. Navales, Sun Star Pampanga,...
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Nov 1
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Faith emailed and asked some advice on how to pass the initial group of exams being conducted in call centers. This is her story (edited): “Hi! I am applying for a call center job but I still don’t have it. I’ve applied in several call centers and had my exam today but I didn’t make it." Continue Reading |
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Sep30
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I’ve read several forums on call centers and here are the latest and Top 10 call centers that are being talked about. Most would discuss compensation, day shift jobs, gossip, recruitment failures and successes, management decisions, cool amenities, incentives and different programs being serviced.
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Call Center Perspective: Typhoon Xangsane a.k.a Milenyo
Is Dell Buying the Workforce? Filipino Call Center Agents: It’s Ok to Say No Filipino Call Center Agents: Why is it Hard to Say No? Agent Culture in the Philippines Call Center Bloopers: Filipino Style Call Center for Prayers Exploitation of Filipinos in the Industry Call Center Forum: Experiences through Photos Philippines: Agent Wage A Saturated Market: What’s Next? The English Campaign: Communication Solutions FIVE9 Establishes Centers in Philippines The English Campaign Small to Medium Sized Call Centers in the Pipeline Off-Shore Outsourcing Comparative Advantage - Offshore Call Centers Why have a US Based Call Center? Riding the Wave Labor Pool |
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