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Outsourcing Customer Service Archives
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Jul 5
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Dec12
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Though outsourcing call center services has been around for years, Australia just started to jump into the bandwagon. The news that I’ve been reading for the past few months have always shown Australian companies being apprehensive on contracting their centers...
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Sep17
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I’ve discussed about the importance of interjecting the human element when interacting with customers on the phone. We went into depth, how it helps the agents and listened to the customer’s perspective as well. With this in mind, why do...
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Sep14
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I’ve heard it so many times. A customer gets what he wants the first time. He calls back and gets a different agent. This time he gets someone who follows the rules and processes. He’s not happy and the call...
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Cathi of Biz Cradle made a great point by saying, “The only thing about the reps who have a hard time saying no, is that they will say "yes" to almost anything. This raises customer expectations to a level that...
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Mar 4
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Any company would do anything to save a buck or two and this is the reason why they’ve decided to offer their phone support overseas. But, is it really worth it? An article read, “Two-thirds of the companies that responded...
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