CallCenterScript: Outsourcing & Offshore Archives

Outsourcing & Offshore Archives

Mar17	One Night @ the Call Center: Book to Film 'Jam' Mayer March 17, 2008 Know More: Call Center Publications, Call Center Stories, Outsourcing & Offshore Indian Call Centers A call center book that was published late of 2005 by Chetan Bhagat was turned into a film last year titled “Hello”, Bollywood style.Though it might be old news to some readers, this caught my interest as this might be... Posted at 6:15 PM \| Permalink \| Comments
Jan28	Call Center Training Convention 2008: Manila, Philippines 'Jam' Mayer January 28, 2008 It has been a year since I was invited to speak at Teledevelopment’s Training Convention. Because of its success in 2007, they are offering several seminars this coming February to gather call center trainers within the country. It will be... Continue Reading Posted at 7:13 PM \| Permalink \| Comments
	Reader's Corner: Why Outsource to Costa Rica? 'Jam' Mayer January 28, 2008 Today, we feature Richard Blank's thoughts on Outsourcing to Costa Rica. He posted in my discussion forum in Call Center Blurbs. In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish... Continue Reading Posted at 6:02 PM \| Permalink \| Comments
Aug 2	When you shouldn't outsource Michael Moser August 2, 2007 Outsourcing call centers has been criticized as sometimes leading to worse customer service. Ken Carlon, CEO of Optima, suggests that companies need to have a level head about the subject. Isn't there a danger of losing touch or losing control... Continue Reading Posted at 5:09 AM \| Permalink \| Comments
Aug 1	Outsourcing to control costs Michael Moser August 1, 2007 Ken Carlon, CEO of Optima, gives his case for outsourcing call centers, something that his company specializes in. How can outsourcing a call center improve a company's bottom line? Assuming we are not discussing offshore, in addition to effective utilization, there... Continue Reading Posted at 4:59 AM \| Permalink \| Comments
Jul31	Call center outsourcing: the cost of an empty seat Michael Moser July 31, 2007 Ken Carlon of Optima explains how increasing occupancy in a call center can be a key to increasing income. What are some of the neglected or misunderstood ways to make a call center more profitable? For outsourcers it's generally utilization... Continue Reading Posted at 5:48 AM \| Permalink \| Comments
	Making more money with your call center Bringing our call centers home VendorSeek.com: Vendor Search Made Simple Call Centers in Prison Emergency Services: Outsource or Not? Australians Sensitive to Outsourcing India, Philippines, China: Where Next? Call Center Recruitment: Poaching and Bonuses Using an Outsourced Vendor for Training in the Call Center 5 Things to Implement to Prevent Data Theft in Call Centers A Long Queue and Callbacks Philippines: Agent Wage Client Presentations in a Call Center Negativity on Outsourced Phone Support Off-Shore Outsourcing Outbound Telemarketing 101

Outsourcing & Offshore Archives

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