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Outsourcing & Offshore Archives
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Oct13
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Mar17
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A call center book that was published late of 2005 by Chetan Bhagat was turned into a film last year titled “Hello”, Bollywood style.Though it might be old news to some readers, this caught my interest as this might be...
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Jan28
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It has been a year since I was invited to speak at Teledevelopment’s Training Convention. Because of its success in 2007, they are offering several seminars this coming February to gather call center trainers within the country. It will be...
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Today, we feature Richard Blank's thoughts on Outsourcing to Costa Rica. He posted in my discussion forum in Call Center Blurbs. In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish...
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Aug 2
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Outsourcing call centers has been criticized as sometimes leading to worse customer service. Ken Carlon, CEO of Optima, suggests that companies need to have a level head about the subject. Isn't there a danger of losing touch or losing control...
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Aug 1
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Ken Carlon, CEO of Optima, gives his case for outsourcing call centers, something that his company specializes in. How can outsourcing a call center improve a company's bottom line? Assuming we are not discussing offshore, in addition to effective utilization, there...
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Call center outsourcing: the cost of an empty seat
Making more money with your call center Bringing our call centers home VendorSeek.com: Vendor Search Made Simple Call Centers in Prison Emergency Services: Outsource or Not? Australians Sensitive to Outsourcing India, Philippines, China: Where Next? Call Center Recruitment: Poaching and Bonuses Using an Outsourced Vendor for Training in the Call Center 5 Things to Implement to Prevent Data Theft in Call Centers A Long Queue and Callbacks Philippines: Agent Wage Client Presentations in a Call Center Negativity on Outsourced Phone Support Off-Shore Outsourcing Outbound Telemarketing 101 |
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