Outsourcing & Offshore Archives

Mar17
One Night @ the Call Center: Book to Film
A call center book that was published late of 2005 by Chetan Bhagat was turned into a film last year titled “Hello”, Bollywood style.Though it might be old news to some readers, this caught my interest as this might be...
Jan28
Call Center Training Convention 2008: Manila, Philippines
It has been a year since I was invited to speak at Teledevelopment’s Training Convention.  Because of its success in 2007, they are offering several seminars this coming February to gather call center trainers within the country.  It will be... Continue Reading
Reader's Corner: Why Outsource to Costa Rica?
Today, we feature Richard Blank's thoughts on Outsourcing to Costa Rica.  He posted in my discussion forum in Call Center Blurbs.  In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish... Continue Reading
Aug 2
When you shouldn't outsource
Outsourcing call centers has been criticized as sometimes leading to worse customer service. Ken Carlon,  CEO of Optima, suggests that companies need to have a level head about the subject.  Isn't there a danger of losing touch or losing control... Continue Reading
Aug 1
Outsourcing to control costs
Ken Carlon, CEO of Optima, gives his case for outsourcing call centers, something that his company specializes in. How can outsourcing a call center improve a company's bottom line? Assuming we are not discussing offshore, in addition to effective utilization, there... Continue Reading
Jul31
Call center outsourcing: the cost of an empty seat
Ken Carlon of Optima explains how increasing occupancy in a call center can be a key to increasing income. What are some of the neglected or misunderstood ways to make a call center more profitable? For outsourcers it's generally utilization... Continue Reading
 


Making more money with your call center
Bringing our call centers home
VendorSeek.com: Vendor Search Made Simple
Call Centers in Prison
Emergency Services: Outsource or Not?
Australians Sensitive to Outsourcing
India, Philippines, China: Where Next?
Call Center Recruitment: Poaching and Bonuses
Using an Outsourced Vendor for Training in the Call Center
5 Things to Implement to Prevent Data Theft in Call Centers
A Long Queue and Callbacks
Philippines: Agent Wage
Client Presentations in a Call Center
Negativity on Outsourced Phone Support
Off-Shore Outsourcing
Outbound Telemarketing 101

Outsourcing & Offshore Archives

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