CallCenterScript: Philippine Call Centers Archives

Philippine Call Centers Archives

Jan13	Is Davao City the Next Call Center Mecca of the Philippines? 'Jam' Mayer January 13, 2008 Know More: Philippine Call Centers Call Center Jobs, Davao, Outsourcing Quality scores are higher, there is a significant shorter learning curve and metrics overall are better than their Manila counterparts. Even their English skills are better and they are more engaged with their customers.Along with my managers, we monitored our... Continue Reading Posted at 4:19 PM \| Permalink \| Comments
Dec12	Australians Sensitive to Outsourcing 'Jam' Mayer December 12, 2006 Though outsourcing call center services has been around for years, Australia just started to jump into the bandwagon. The news that I’ve been reading for the past few months have always shown Australian companies being apprehensive on contracting their centers... Continue Reading Posted at 3:13 PM \| Permalink \| Comments
Nov22	Call Center Recruitment: Poaching and Bonuses 'Jam' Mayer November 22, 2006 Cyber City Inc., the pioneering call center firm at the Clark Special Economic Zone (CSEZ), has asked the government and the Business Processing Association of the Philippines (BPA/P) to stop pirating of workers. – Reynaldo G. Navales, Sun Star Pampanga,... Continue Reading Posted at 5:20 PM \| Permalink \| Comments
Nov 1	Advice Column: Passing Call Center Assessments 'Jam' Mayer November 1, 2006 Faith emailed and asked some advice on how to pass the initial group of exams being conducted in call centers. This is her story (edited): “Hi! I am applying for a call center job but I still don’t have it. I’ve applied in several call centers and had my exam today but I didn’t make it." Continue Reading Posted at 4:12 PM \| Permalink \| Comments
Sep30	Top 10 List: Call Centers in Manila that are being Talked About 'Jam' Mayer September 30, 2006 I’ve read several forums on call centers and here are the latest and Top 10 call centers that are being talked about. Most would discuss compensation, day shift jobs, gossip, recruitment failures and successes, management decisions, cool amenities, incentives and different programs being serviced. Continue Reading Posted at 5:29 PM \| Permalink \| Comments
	Call Center Perspective: Typhoon Xangsane a.k.a Milenyo 'Jam' Mayer September 30, 2006 The night before Typhoon "Milenyo" hit Metro Manila, call center management was preparing what was needed. Shuttles were being scheduled and ready to be deployed to pick up personnel, some who had a disaster recovery center were on stand-by, and most were expecting a high rate of absenteeism. Continue Reading Posted at 4:33 PM \| Permalink \| Comments
	Is Dell Buying the Workforce? Filipino Call Center Agents: It’s Ok to Say No Filipino Call Center Agents: Why is it Hard to Say No? Agent Culture in the Philippines Call Center Bloopers: Filipino Style Call Center for Prayers Exploitation of Filipinos in the Industry Call Center Forum: Experiences through Photos Philippines: Agent Wage A Saturated Market: What’s Next? The English Campaign: Communication Solutions FIVE9 Establishes Centers in Philippines The English Campaign Small to Medium Sized Call Centers in the Pipeline Off-Shore Outsourcing Comparative Advantage - Offshore Call Centers Why have a US Based Call Center? Riding the Wave Labor Pool

Philippine Call Centers Archives

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