News Archives

Jul 8
IBM Technology: Protecting Call Center Recordings
IBM Research Labs have developed new technology to mask and protect private information captured by call centers.  It utilizes speech analytics to identify sensitive data that can only be accessed by authorized personnel.  Not only does it scan audio recordings...
Jul 1
Sitel: Launching Home Based Agent Program
One of the global big players in the outsourcing industry has just launched their home based agent program at their Albuquerque facility.   Starting with 200 agents, they are sure to expand their services through North America.  This is a great strategy and something that I’ve been looking out for from the global movers in the industry. Continue Reading
Mar17
LiveOps’ Growth with the Help of Former Yahoo Vice President
LiveOps would like to grow their business, and they are confident that Eckart Walther, former Yahoo vice president, will do just that.  As CEO Maynard Webb states, “Given Eckart’s background in Internet technologies and communities, he will be a valuable... Continue Reading
Feb18
News Tidbits: More Unemployment but More Outsourcing
News of jobs being lost is reported almost every day. Ironic as it is, outsourcing news is huge, increasing the demand for jobs. Not to say that these news are closely related, as some are just related to ongoing business... Continue Reading
Jan27
Call Centers Employing the Blind
Did this catch your attention?  It didn’t take me more than a second to read the article.Believe it or not, there are call centers that have hired the blind and the visually impaired.  It might be hard to imagine and... Continue Reading
Jan 3
Thanks for calling (Company Name): Tip Against Scammers
The opening spiel is the most common sentence spoken by every agent all over the world.  It always starts with “Thank you for calling (company name), this is (name), how may I help you?”  If it’s outbound, then “Hi, this... Continue Reading
 


Hello, is this Rupert Murdoch?
Taiwan Quake: Affecting Asian Call Centers
Australians Sensitive to Outsourcing
Call Center News: India and the UK
Call Center Perspective: Typhoon Xangsane a.k.a Milenyo
Is Dell Buying the Workforce?
Contact Centre Global Forum
India: Online Recruitment Made Easy!
Unitus - Fast Company/Monitor Group 2006 Social Capitalist Award winner!
Call Centers Playing Role in Helping with Katrina
Katrina and Disaster Recovery

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