CallCenterScript: News Archives

News Archives

Jul 8	IBM Technology: Protecting Call Center Recordings 'Jam' Mayer July 8, 2008 Know More: Call Center Technology, News PCI IBM Research Labs have developed new technology to mask and protect private information captured by call centers. It utilizes speech analytics to identify sensitive data that can only be accessed by authorized personnel. Not only does it scan audio recordings... Posted at 7:59 AM \| Permalink \| Comments
Jul 1	Sitel: Launching Home Based Agent Program 'Jam' Mayer July 1, 2008 One of the global big players in the outsourcing industry has just launched their home based agent program at their Albuquerque facility. Starting with 200 agents, they are sure to expand their services through North America. This is a great strategy and something that I’ve been looking out for from the global movers in the industry. Continue Reading Posted at 3:07 AM \| Permalink \| Comments
Mar17	LiveOps’ Growth with the Help of Former Yahoo Vice President 'Jam' Mayer March 17, 2008 LiveOps would like to grow their business, and they are confident that Eckart Walther, former Yahoo vice president, will do just that. As CEO Maynard Webb states, “Given Eckart’s background in Internet technologies and communities, he will be a valuable... Continue Reading Posted at 7:27 PM \| Permalink \| Comments
Feb18	News Tidbits: More Unemployment but More Outsourcing 'Jam' Mayer February 18, 2008 News of jobs being lost is reported almost every day. Ironic as it is, outsourcing news is huge, increasing the demand for jobs. Not to say that these news are closely related, as some are just related to ongoing business... Continue Reading Posted at 4:27 AM \| Permalink \| Comments
Jan27	Call Centers Employing the Blind 'Jam' Mayer January 27, 2008 Did this catch your attention? It didn’t take me more than a second to read the article.Believe it or not, there are call centers that have hired the blind and the visually impaired. It might be hard to imagine and... Continue Reading Posted at 5:38 PM \| Permalink \| Comments
Jan 3	Thanks for calling (Company Name): Tip Against Scammers 'Jam' Mayer January 3, 2008 The opening spiel is the most common sentence spoken by every agent all over the world. It always starts with “Thank you for calling (company name), this is (name), how may I help you?” If it’s outbound, then “Hi, this... Continue Reading Posted at 4:24 PM \| Permalink \| Comments
	Hello, is this Rupert Murdoch? Taiwan Quake: Affecting Asian Call Centers Australians Sensitive to Outsourcing Call Center News: India and the UK Call Center Perspective: Typhoon Xangsane a.k.a Milenyo Is Dell Buying the Workforce? Contact Centre Global Forum India: Online Recruitment Made Easy! Unitus - Fast Company/Monitor Group 2006 Social Capitalist Award winner! Call Centers Playing Role in Helping with Katrina Katrina and Disaster Recovery

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