CallCenterScript: Indian Call Centers Archives

Indian Call Centers Archives

Jul 5	Bringing our call centers home Michael Moser July 5, 2007 Know More: Agents, Call Center, Customer Service, Indian Call Centers, Offshore Call Centers, Outsourcing & Offshore, Outsourcing Customer Service Outsourcing Customer Service The jury is still out about the global outsourcing of call centers. On one hand, any intelligent person who speaks and reads English could be trained to work in an English-speaking callcenter. On the other hand, it hasn't always... Continue Reading Posted at 5:18 AM \| Permalink \| Comments
Dec12	Australians Sensitive to Outsourcing 'Jam' Mayer December 12, 2006 Though outsourcing call center services has been around for years, Australia just started to jump into the bandwagon. The news that I’ve been reading for the past few months have always shown Australian companies being apprehensive on contracting their centers... Continue Reading Posted at 3:13 PM \| Permalink \| Comments
Dec 8	Call Center Training in India for the Bhutanese 'Jam' Mayer December 8, 2006 Call centers are found in every nook in the world and having to find Bhutan makes me happy that the industry is expanding.Bhutanese students are selected to undergo call center training in India every year. They go through language courses... Continue Reading Posted at 2:54 PM \| Permalink \| Comments
Nov12	Call Center News: India and the UK 'Jam' Mayer November 12, 2006 World's biggest banks are transferring increasingly sophisticated work offshore to India This doesn’t surprise me. has been known for being good at business processes. The back end of any call center transaction is as critical as the front line. Anything... Continue Reading Posted at 7:04 AM \| Permalink \| Comments
Nov 1	Advice Column: Passing Call Center Assessments 'Jam' Mayer November 1, 2006 Faith emailed and asked some advice on how to pass the initial group of exams being conducted in call centers. This is her story (edited): “Hi! I am applying for a call center job but I still don’t have it. I’ve applied in several call centers and had my exam today but I didn’t make it." Continue Reading Posted at 4:12 PM \| Permalink \| Comments
Mar11	The English Campaign: Communication Solutions 'Jam' Mayer March 11, 2006 It is hard to learn a new language and one is expected to speak and write it effectively. Here are some organizations that put up centers to help in increasing English proficiency that outsourced call centers can take advantage of.... Continue Reading Posted at 8:31 AM \| Permalink \| Comments
	Call Centers in India Off-Shore Outsourcing Call Centres driving Immigration? Comparative Advantage - Offshore Call Centers Why have a US Based Call Center? Indian Slave Ships? Indian Sweat Shops

Indian Call Centers Archives

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