Devoted to the call center industry, the agents on the phones, and their managers

Yesterday I posted Ten Ways Being a Theatre Major Prepared Me for Success on my personal blog. Thought I’d link to it in the event that any SQC subscribers would be interested!. . . Continue reading

The Wall Street Journal had a great article this morning about the science of finding the best check-out line. Within the article, it talked about what happens when you are in queue for a period of time: Envirosell, a retail consultancy, has timed sh. . . Continue reading