CSAT Surveys Archives

Oct25
A Client’s Interest in Process Improvement
I’ve conducted several client presentations and this is the first time I’ve met a client that is interested in process improvement, other than quality compliance.  I can still remember the question, “So, who is responsible for improving our processes?  This...
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Aug15
QA Forms: Focus and Dependent on CSAT
When I started in the industry, the Quality or Audit form was the only tool to measure call quality.   Compliance and soft skills were the two main categories you can find in this checklist.  It focused more of what the... Continue Reading
Aug 4
CSAT for Telemarketers
This is the first time I’ve worked on customer satisfaction surveys for telemarketers.  It is something you see that is common in an inbound program, but not in outbound.  When we first received the report, we all thought it was... Continue Reading
 


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