CallCenterScript: CSAT Surveys Archives

CSAT Surveys Archives

Oct25	A Client’s Interest in Process Improvement 'Jam' Mayer October 25, 2006 Know More: CSAT Surveys, Call Monitoring, Quality Assurance 2.0, Quality Assurance I’ve conducted several client presentations and this is the first time I’ve met a client that is interested in process improvement, other than quality compliance. I can still remember the question, “So, who is responsible for improving our processes? This... Continue Reading Posted at 3:23 PM \| Permalink \| Comments
Aug15	QA Forms: Focus and Dependent on CSAT 'Jam' Mayer August 15, 2006 When I started in the industry, the Quality or Audit form was the only tool to measure call quality. Compliance and soft skills were the two main categories you can find in this checklist. It focused more of what the... Continue Reading Posted at 5:10 PM \| Permalink \| Comments
Aug 4	CSAT for Telemarketers 'Jam' Mayer August 4, 2006 This is the first time I’ve worked on customer satisfaction surveys for telemarketers. It is something you see that is common in an inbound program, but not in outbound. When we first received the report, we all thought it was... Continue Reading Posted at 6:57 AM \| Permalink \| Comments

CSAT Surveys Archives

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