CallCenterScript: IVR Archives

IVR Archives

Aug27	Netcall’s QueueBuster! 'Jam' Mayer August 27, 2006 Know More: Call Center Hardware, Call Center Technology, Customer Service, IVR 2.0, IVR We’ve discussed about IVRs and hold music, being a critical factor to customer satisfaction. But, this technology is something I would put on top of my list. An exciting product and I say, “Bring it into inbound centers NOW!" Waiting... Posted at 2:07 PM \| Permalink \| Comments
Jun 4	IVR Hold: The Right Music might just cut it! 'Jam' Mayer June 4, 2006 There was a time when our client had to flag us because there was no hold music in their IVR system. As you well know, having to hear silence while you wait for a customer representative should never happen. So,... Continue Reading Posted at 7:55 AM \| Permalink \| Comments
Apr14	A Long Queue and Callbacks 'Jam' Mayer April 14, 2006 Fifty to a hundred calls are waiting and you know the next customer you talk to might be upset. There is extreme stress on the floor to answer every call that comes in and avoid become abandoned. Some centers have... Continue Reading Posted at 3:36 AM \| Permalink \| Comments
Oct24	Dial A Human Tim Stay October 24, 2005 Voice Mail Jail If you utilize an IVR properly, you can enhance the customer experience by allowing the customer to interact with you efficiently and inexpensively and with little hassle to the consumer. But if you do it wrong, there... Continue Reading Posted at 11:19 AM \| Permalink \| Comments

IVR Archives

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