CRM Archives

Aug24
Virtual contact centers: CosmoCall and Westwood College
One example of the effective use of VOIP-based virtual call centers comes from Alta Colleges, which is headquartered in Denver and is the parent of Westwood College, which in turn has eighteen campuses in five states and a significant online...
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Jul26
Monitoring email and chat
We're continuing our conversation with Eyal Rudnik from NICE Systems, who uses software to measure each agent based on key standards and supply feedback based on each agent's skill level.Do monitoring and management systems work better for email and chat... Continue Reading
 


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