CallCenterScript: Call Center Hardware Archives

Call Center Hardware Archives

Aug27	Netcall’s QueueBuster! 'Jam' Mayer August 27, 2006 Know More: Call Center Hardware, Call Center Technology, Customer Service, IVR IVR We’ve discussed about IVRs and hold music, being a critical factor to customer satisfaction. But, this technology is something I would put on top of my list. An exciting product and I say, “Bring it into inbound centers NOW!" Waiting... Posted at 2:07 PM \| Permalink \| Comments
Aug22	Virtual Call Centers: Sky-Click 'Jam' Mayer August 22, 2006 VOIP has entered into the market and is a good solution for call centers. It’s very cost effective. I just found a service called SKY-click, developed by ADS-click, providing businesses to have their own call center by using Skype services.... Continue Reading Posted at 3:28 PM \| Permalink \| Comments
Aug16	NUG: NICE User Group 'Jam' Mayer August 16, 2006 I found a great resource for all NICE users out there. Our administrator led me to check this out when I needed to find more educational sites to learn more about the new additions to the NICE recording platform on... Continue Reading Posted at 3:38 PM \| Permalink \| Comments
Feb26	Allocation of Seats: KVM Switches 'Jam' Mayer February 26, 2006 An outsourced call center thrives on bringing more clients into their sites. As they ramp even more, lack of seats and allocating them between clients is a challenge for workforce and facilities. It is ideal that we utilize 100% of... Continue Reading Posted at 12:13 AM \| Permalink \| Comments
Aug25	More on Outbound Reporting Tim Stay August 25, 2005 I thought more about reporting and how knowing what is on the typical outbound call center report is helpful for the client to better manage his or her project.The typical predictive dialer report has at least the following:Agent NameAgent IDHours... Continue Reading Posted at 9:35 PM \| Permalink \| Comments

Call Center Hardware Archives

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