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Call Center Technology Archives
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Jul 8
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Jul 4
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Our guest blogger today is John Joseph, Vice President of Corporate Marketing at Envox Worldwide. He manages worldwide marketing, including corporate and marketing communications, product management and marketing, and all 3rd party marketing for the company.With all the news out...
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Mar30
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Tied to increase in attrition and constant demand to fill the seats, expenses increase and the purchase of call center headsets is common and basic tool for the job. But, it isn’t cheap.Some companies have different policies set for the...
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Sep 7
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In today’s post, Greg Brashier of Virtual PBX explains how a hosted PBX’s browser based management suite can be used to monitor employees' activities - even if they are thousands of miles away.As part of its browser-based management suite, Virtual...
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Sep 6
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In today’s blog post, Greg Brashier of Virtual PBX details some of the benefits of virtual ACD (Automatic Call Distribution) and how it can improve business. Virtual PBX’s ACD (Automatic Call Distribution) skills-based call routing feature allows administrators to rank...
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Sep 5
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Today, Greg Brashier of Virtual PBX explains how a hosted PBX can turn your office virtual and keep your agents well connected. Premise-based PBX incoming phone lines are shared across several extensions. Calls answered by the PBX are routed to...
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Virtual PBX: connecting call center agents anywhere in the world
Virtual contact centers: CosmoCall and Westwood College Sunrocket Sinks Below the Horizon Does your Virtual Call Center have enough Features? Virtual Call centers Need a Good Connection Getting smarter with the NICE SmartCenter Afraid of call center monitoring Monitoring Email and Chat Analyzing performance for home-based employees No chat? No email? Just phones? Web chat for customer service Non-work-related computer programs Where do you store your secret information? Netcall’s QueueBuster! IVR Hold: The Right Music might just cut it! A Long Queue and Callbacks Allocation of Seats: KVM Switches IT Help Desk Software Automatic Call Distribution |
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