CallCenterScript: Call Center Technology Archives

Call Center Technology Archives

Jul 8	IBM Technology: Protecting Call Center Recordings 'Jam' Mayer July 8, 2008 Know More: Call Center Technology IBM Research Labs have developed new technology to mask and protect private information captured by call centers. It utilizes speech analytics to identify sensitive data that can only be accessed by authorized personnel. Not only does it scan audio recordings... Posted at 7:59 AM \| Permalink \| Comments
Jul 4	Guest Post: John Joseph on Top 5 Contact Center Tech Developments You Should Be Considering 'Jam' Mayer July 4, 2008 Our guest blogger today is John Joseph, Vice President of Corporate Marketing at Envox Worldwide. He manages worldwide marketing, including corporate and marketing communications, product management and marketing, and all 3rd party marketing for the company.With all the news out... Continue Reading Posted at 4:17 PM \| Permalink \| Comments
Mar30	Sharing of Call Center Headsets 'Jam' Mayer March 30, 2008 Tied to increase in attrition and constant demand to fill the seats, expenses increase and the purchase of call center headsets is common and basic tool for the job. But, it isn’t cheap.Some companies have different policies set for the... Continue Reading Posted at 4:38 AM \| Permalink \| Comments
Sep 7	Long-distance call center management Michael Moser September 7, 2007 In today’s post, Greg Brashier of Virtual PBX explains how a hosted PBX’s browser based management suite can be used to monitor employees' activities - even if they are thousands of miles away.As part of its browser-based management suite, Virtual... Continue Reading Posted at 9:46 AM \| Permalink \| Comments
Sep 6	Sending the toughest calls to the best virtual agents Michael Moser September 6, 2007 In today’s blog post, Greg Brashier of Virtual PBX details some of the benefits of virtual ACD (Automatic Call Distribution) and how it can improve business. Virtual PBX’s ACD (Automatic Call Distribution) skills-based call routing feature allows administrators to rank... Continue Reading Posted at 9:35 AM \| Permalink \| Comments
Sep 5	Distributing call centers to anywhere Michael Moser September 5, 2007 Today, Greg Brashier of Virtual PBX explains how a hosted PBX can turn your office virtual and keep your agents well connected. Premise-based PBX incoming phone lines are shared across several extensions. Calls answered by the PBX are routed to... Continue Reading Posted at 9:26 AM \| Permalink \| Comments
	Virtual PBX: connecting call center agents anywhere in the world Virtual contact centers: CosmoCall and Westwood College Sunrocket Sinks Below the Horizon Does your Virtual Call Center have enough Features? Virtual Call centers Need a Good Connection Getting smarter with the NICE SmartCenter Afraid of call center monitoring Monitoring Email and Chat Analyzing performance for home-based employees No chat? No email? Just phones? Web chat for customer service Non-work-related computer programs Where do you store your secret information? Netcall’s QueueBuster! IVR Hold: The Right Music might just cut it! A Long Queue and Callbacks Allocation of Seats: KVM Switches IT Help Desk Software Automatic Call Distribution

Call Center Technology Archives

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