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Call Center Stories Archives
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Mar20
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Mar17
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A call center book that was published late of 2005 by Chetan Bhagat was turned into a film last year titled “Hello”, Bollywood style.Though it might be old news to some readers, this caught my interest as this might be...
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Aug29
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Call centers ought to hire really ugly people, since their customers can't see them. But they never do. I've never worked with any tragically scarred people. But I've worked with some weird people.Probably the most interesting person in my department,...
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Aug23
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In our tech support department, we had to develop some of our expertise simply because we had so little respect on our own. We were just customer service reps, really. So every time we sought help from a bigger...
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Aug22
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My own tech support group's hobby, because nobody else was willing to specialize in it, was working with tiny independent local phone companies who had telephone outages that involved our company. Probably the classic example involved Navajo Communications, a local...
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Aug15
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Yesterday I told you about a time when every call was a call to cancel, every bill was wrong, and the next two bills would also be wrong. What do you do when the system is against you? Under...
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Lying to get the customer off the phone
Spelling it out: Funny Call Center Stories from the Philippines The decorative QA department Filipino Call Center Bloopers: I Heard it from Another Agent Got call center pictures? Non-work-related computer programs Call Center Videos Part 2: More Mesh Call Center Videos: A Mesh of Different Perspectives A Personal Journal: Merging Training & Quality Personnel Thank you 2006, Onwards to Another Great Year in 2007! Top 3 Call Types & Situations During the Holiday Season Funny Call Center Stories: Telemarketing and Tech Support Funny Call Center Stories: Free Voice Mail Funny Call Center Stories: Currency Selection Call Center Breaks: What do they talk about? Teaching Someone Over the Phone is Not An Easy Task A Parady of our Worst Customer Service Call |
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