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Call Center Publications Archives
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Jun28
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Mar17
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A call center book that was published late of 2005 by Chetan Bhagat was turned into a film last year titled “Hello”, Bollywood style.Though it might be old news to some readers, this caught my interest as this might be...
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Feb25
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The report is comprehensive, yet it is concise and offers a simple analysis of its findings. It summarizes the most important aspects in the business that focuses on management and employment practices across Asia, Africa, South America, North America and...
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Feb 3
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A recent video of a commercial for a sale struck me and wondered if there was one like it within a center. It is possible since it was a very simple concept and anyone who doesn't even have any call...
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Dec31
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It is important that a call center manager has in his possession a tool that will aid him to run the site as efficient as possible. I’ve always relied on data and calculations when doing analysis on call monitoring or...
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Dec27
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Yet another call center film in the market. Unlike the popular short film Call Center Movie, a comedy, this taps the serious side of outsourcing call center services outside of the U.S. Offshore presents both sides and what an employee goes...
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