Reporting Archives

Aug25
More on Outbound Reporting
I thought more about reporting and how knowing what is on the typical outbound call center report is helpful for the client to better manage his or her project.The typical predictive dialer report has at least the following:Agent NameAgent IDHours...
Aug22
Explaining SPH
SPH stands for sales per hour. That is per agent hour.If one agent can make one sale per hour, the call center will tell you that they are getting a 1.0 sph (sale per hour) for that agent. So usually,... Continue Reading
 


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