Business Continuity Planning Archives

Sep12
Preparing your call center for possible disaster
When you consider the worst, how do you plan for it? Ken Wisnefski, president of VendorSeek, gives sound advice for call center emergency preparation. Your recovery team should be assembled before you need them.  Include representatives from all areas of...
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Sep11
How a call center manager can save the day
Ken Wisnefski, president of VendorSeek, asks, "Is your call center prepared for the worst?"We spend a lot of time optimizing our businesses, devising plans to make them perform superbly, but not many of us play the pessimist.  Recovering from catastrophe... Continue Reading
 


Business Continuity Planning Archives

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