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Recruitment Archives
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Nov 3
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Mar31
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Call simulations or doing mock calls are often done during recruitment and training. It is an effective way of helping agents get more comfortable and ready for a live call. This is why the environment for them to do the...
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Mar28
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You greet the new batch of trainees and start day one of training. For outsourced centers, communication and culture training is what they learn. They go through pre-assessments and much to the trainer's dismay, yet another group of agents are...
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Feb24
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A pattern has emerged. When we analyzed the attrition reports, we've noticed there were more nursing students who either went on AWOL after training or after 6 months. When we talked to some of them during the exit interviews, they...
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Feb10
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I’ve received a lot of inquiries through email or comments posted on the site regarding Work at Home Jobs in the industry. I’ve steered them to TGK Asia, as this was my husband’s employer for a few years.Good news! We...
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Feb 8
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We've compared several structures in a previous post. Either you attract them with a huge basic pay, additional allowances and benefits or even bonus schemes to include profit sharing. Ah, let's not forget the number of leaves or PTO (personal...
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