CallCenterScript: Recruitment Archives

Recruitment Archives

Mar31	A Good Mock Call Simulation Environment 'Jam' Mayer March 31, 2008 Know More: Recruitment, Training & Development Operations Call simulations or doing mock calls are often done during recruitment and training. It is an effective way of helping agents get more comfortable and ready for a live call. This is why the environment for them to do the... Posted at 4:31 PM \| Permalink \| Comments
Mar28	Outsourced Centers: The Domino Effect of Hiring an Inexperienced Agent 'Jam' Mayer March 28, 2008 You greet the new batch of trainees and start day one of training. For outsourced centers, communication and culture training is what they learn. They go through pre-assessments and much to the trainer's dismay, yet another group of agents are... Continue Reading Posted at 3:04 AM \| Permalink \| Comments
Feb24	Highest Agent Attrition: Nursing Students and Workers 'Jam' Mayer February 24, 2008 A pattern has emerged. When we analyzed the attrition reports, we've noticed there were more nursing students who either went on AWOL after training or after 6 months. When we talked to some of them during the exit interviews, they... Continue Reading Posted at 4:08 PM \| Permalink \| Comments
Feb10	Callworkz Offer Work at Home Jobs in Manila 'Jam' Mayer February 10, 2008 I’ve received a lot of inquiries through email or comments posted on the site regarding Work at Home Jobs in the industry. I’ve steered them to TGK Asia, as this was my husband’s employer for a few years.Good news! We... Continue Reading Posted at 5:27 PM \| Permalink \| Comments
Feb 8	What is a Good Pay Structure? A Recommendation 'Jam' Mayer February 8, 2008 We've compared several structures in a previous post. Either you attract them with a huge basic pay, additional allowances and benefits or even bonus schemes to include profit sharing. Ah, let's not forget the number of leaves or PTO (personal... Continue Reading Posted at 4:47 AM \| Permalink \| Comments
Feb 6	Agent Recruitment: Root Cause of Performance Gaps 'Jam' Mayer February 6, 2008 With the constant demand for a new batch of agents and with an unending ramp within a fast paced environment, recruiters have now resorted to quantity and not quality. Operations are now faced with average performing agents and worse, even... Continue Reading Posted at 1:05 AM \| Permalink \| Comments
	Call Center Employees Illegally Terminated English Proficiency Classes Now Available for Public School Teachers Call Center Recruitment at the Malls: Pay Attention! Advice Column: Choosing the Right Company to Work For

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