CallCenterScript: Outbound Call Center Archives

Outbound Call Center Archives

Jan30	The Goodness of Outbound Calling 'Jam' Mayer January 30, 2008 Know More: Outbound Call Center Call Center Management, Quality Assurance, South Africa Like all things, there is always a good and bad side. Once someone says outbound, most would cringe and think it is telemarketing. Not all outbound calling is a bad thing. Even telemarketing as it is shouldn’t be that all... Posted at 7:40 PM \| Permalink \| Comments
Sep12	Telemarketing: Revenge is NOT Allowed! 'Jam' Mayer September 12, 2006 Being an outbound call center agent is difficult. One has to take one rejection after another. They, too, take a lot of abuse from potential customers. I’ve listened to a call that was sent to me, wherein the person who... Continue Reading Posted at 6:03 PM \| Permalink \| Comments
Aug26	Leaving Voice Mails for Telemarketing 'Jam' Mayer August 26, 2006 Telemarketers often get a lot of voicemails, most especially if they start calling consumers during business hours. This is frustrating because the stress is tremendous on the floor just to meet the quota. But, do companies ask the agents to... Continue Reading Posted at 12:48 PM \| Permalink \| Comments
Aug24	Outbound Call Centers: Crazy & Fun 'Jam' Mayer August 24, 2006 When you walk into an outbound call center, you feel the energy instantly. You hear applause, constant chatter (but louder), team leaders announcing sales, team meetings in a corner, whiteboards showing tallies of sales and hear music being played in... Continue Reading Posted at 1:13 PM \| Permalink \| Comments
Jun22	Telemarketing: Compliance Vs Profit 'Jam' Mayer June 22, 2006 With the laws that have been passed to protect consumers, it has been difficult for telemarketers to call back prospects and ultimately get a sale. The stress is sometimes too much on the agents trying to meet the quota plus... Continue Reading Posted at 9:08 PM \| Permalink \| Comments
Mar14	Call Centers Tim Stay March 14, 2006 I had my first exposure to a call center in 1987. The firm I was working for was doing outbound calling to complete surveys for political and commercial clients. I started my call center in 1992. During that time, we became... Continue Reading Posted at 8:22 AM \| Permalink \| Comments
	Are You On The Do Not Call List? Do You Like (blush) My New Look? Outbound Disposition Report

Outbound Call Center Archives

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