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Outbound Call Center Archives
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Jan30
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Sep12
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Being an outbound call center agent is difficult. One has to take one rejection after another. They, too, take a lot of abuse from potential customers. I’ve listened to a call that was sent to me, wherein the person who...
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Aug26
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Telemarketers often get a lot of voicemails, most especially if they start calling consumers during business hours. This is frustrating because the stress is tremendous on the floor just to meet the quota. But, do companies ask the agents to...
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Aug24
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When you walk into an outbound call center, you feel the energy instantly. You hear applause, constant chatter (but louder), team leaders announcing sales, team meetings in a corner, whiteboards showing tallies of sales and hear music being played in...
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Jun22
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With the laws that have been passed to protect consumers, it has been difficult for telemarketers to call back prospects and ultimately get a sale. The stress is sometimes too much on the agents trying to meet the quota plus...
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Mar14
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I had my first exposure to a call center in 1987. The firm I was working for was doing outbound calling to complete surveys for political and commercial clients. I started my call center in 1992. During that time, we became...
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