CallCenterScript: Inbound Call Center Archives

Inbound Call Center Archives

Dec28	Emergency Services: The Call Center 'Jam' Mayer December 28, 2006 Know More: Inbound Call Center Inbound Call Center What does a “911” call center look like? How are dispatchers or agents trained? What does it take to be one? Continue Reading Posted at 1:44 PM \| Permalink \| Comments
Nov22	Drive Thru Order-Taking is Moving to Call Centers! Fact or Fiction? 'Jam' Mayer November 22, 2006 It is a fact! Exit41, a leading provider of customer ordering solutions for the restaurant industry offers a "one of a kind solution" for fast food restaurants.Instead of expecting a staff member from the restaurant taking your orders, as soon... Continue Reading Posted at 4:26 PM \| Permalink \| Comments
Apr14	A Long Queue and Callbacks 'Jam' Mayer April 14, 2006 Fifty to a hundred calls are waiting and you know the next customer you talk to might be upset. There is extreme stress on the floor to answer every call that comes in and avoid become abandoned. Some centers have... Continue Reading Posted at 3:36 AM \| Permalink \| Comments
Mar14	Call Centers Tim Stay March 14, 2006 I had my first exposure to a call center in 1987. The firm I was working for was doing outbound calling to complete surveys for political and commercial clients. I started my call center in 1992. During that time, we became... Continue Reading Posted at 8:22 AM \| Permalink \| Comments
Jan11	Do You Like (blush) My New Look? Tim Stay January 11, 2006 Whoo-Hoo! We finally have a new masthead up on CallCenterScript by our talented Graphic Designer, Nicole Hansen. This masthead actually has some history to it. The agent pictured was an actual agent that worked in my call center. When we... Continue Reading Posted at 6:16 PM \| Permalink \| Comments
Sep 9	ICMI - The Best Training Seminar I Ever Went To Tim Stay September 9, 2005 Brad Cleveland, CEO of ICMIWhen I first started my call center back in 92, I knew very little about the specifics of what it took to run an inbound call center. One of the philosophies I have tried to follow... Continue Reading Posted at 5:21 PM \| Permalink \| Comments
	ICMI - Call Center Glossary

Inbound Call Center Archives

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