CallCenterScript: Inbound Call Center Archives

Inbound Call Center Archives

Dec28	Emergency Services: The Call Center 'Jam' Mayer December 28, 2006 Know More: Inbound Call Center Inbound Call Center What does a “911” call center look like? How are dispatchers or agents trained? What does it take to be one? Continue Reading Posted at 1:44 PM \| Permalink \| Comments
Mar14	Call Centers Tim Stay March 14, 2006 I had my first exposure to a call center in 1987. The firm I was working for was doing outbound calling to complete surveys for political and commercial clients. I started my call center in 1992. During that time, we became... Continue Reading Posted at 8:22 AM \| Permalink \| Comments
Jan11	Do You Like (blush) My New Look? Tim Stay January 11, 2006 Whoo-Hoo! We finally have a new masthead up on CallCenterScript by our talented Graphic Designer, Nicole Hansen. This masthead actually has some history to it. The agent pictured was an actual agent that worked in my call center. When we... Continue Reading Posted at 6:16 PM \| Permalink \| Comments
Sep 9	ICMI - The Best Training Seminar I Ever Went To Tim Stay September 9, 2005 Brad Cleveland, CEO of ICMIWhen I first started my call center back in 92, I knew very little about the specifics of what it took to run an inbound call center. One of the philosophies I have tried to follow... Continue Reading Posted at 5:21 PM \| Permalink \| Comments
Sep 3	ICMI - Call Center Glossary Tim Stay September 3, 2005 ICMI - Call Center GlossaryJust like any industry, the call center industry has plenty of acronyms and unique phrases. What does CTI, DNIS, ANI, or T1 mean? To an outsider trying to work with the industry, it can be difficult... Continue Reading Posted at 11:09 AM \| Permalink \| Comments

Inbound Call Center Archives

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