CallCenterScript: Call Center Industry Archives

Call Center Industry Archives

Jul30	Foreign Executives Advise Us to Change our Culture 'Jam' Mayer July 30, 2008 Know More: Call Center Industry Culture “Filipino call center agents need to be pushier, execs say.” This is what foreign executives are expecting from the workforce here in the Philippines. They further comment on why they chose this country to outsource their business to --- the... Continue Reading Posted at 10:08 AM \| Permalink \| Comments
Jul 1	Sitel: Launching Home Based Agent Program 'Jam' Mayer July 1, 2008 One of the global big players in the outsourcing industry has just launched their home based agent program at their Albuquerque facility. Starting with 200 agents, they are sure to expand their services through North America. This is a great strategy and something that I’ve been looking out for from the global movers in the industry. Continue Reading Posted at 3:07 AM \| Permalink \| Comments
Mar31	The Long Wait…and I am Late! 'Jam' Mayer March 31, 2008 I don’t understand why a building would even allow their office space to be leased by many call centers and not even plan or consider elevator traffic. If I were to do this, I’m sure to tell my architect to... Continue Reading Posted at 6:29 PM \| Permalink \| Comments
Mar28	Call Center: Not a Production Line 'Jam' Mayer March 28, 2008 It may seem that operating a call center is the same as having a production line in a manufacturing plant, but it isn't. If you are still swayed to that concept, then you need to do more research and think... Continue Reading Posted at 3:27 PM \| Permalink \| Comments
Mar20	A Personal Perspective: Truth about Working in Call Centers 'Jam' Mayer March 20, 2008 The problem with working in a call center is that one has to truly love the job in order to survive in it.It's the same story told across all centers, and you see proof of it online, either you come... Continue Reading Posted at 5:41 PM \| Permalink \| Comments
Jan29	Working in a Call Center: New learning and Skill Enhancement 'Jam' Mayer January 29, 2008 The misconception about being in the call center industry is that it will rob an employee of the opportunity to use the rest of their brain cells. As a matter of fact, it’s just the opposite.Customer demands around the globe... Continue Reading Posted at 6:24 PM \| Permalink \| Comments
	Call Centers Employing the Blind Effects of the Dollar and Philippine Peso Exchange Rate Home Based Centers Attracts Entrepreneurs Cheers! Call Center 2008, Here We Come! Call Center Scripts: Somebody Sounds Stupid CNN/Fortune 100 fastest growing companies: I can beat that Strategy: BPO Centers are Investing in a Competitor’s Region Best Managed Global Call Center Vendors Call Centers in Prison A Tribute to those Working this Christmas Day! Call Centers Moving to the Mall for Office Space Drive Thru Order-Taking is Moving to Call Centers! Fact or Fiction? Call Center News: India and the UK A Typical Call Center Training Room 5 Things to Implement to Prevent Data Theft in Call Centers Increase in Labor Cost: The Competition has Begun! Is Dell Buying the Workforce? Contact Centre Global Forum A Stepping Stone to other Careers Customer Focus Organization Call Center for Prayers Call Center Workforce: Too much negativity Virtual Call Centers: Sky-Click QA Professionals: The Unsung Heroes Forum: Call Center QA Professionals Monitoring Behaviors: An evolution in QA forms Career Path for Agents: Listing More Career Path for Agents: It isn’t a dead end Quality Monitoring is Evolving Exploitation of Filipinos in the Industry Philippines: Agent Wage Client Presentations in a Call Center Complete Support for Home Based Agents A Saturated Market: What’s Next? Call Centers An Outsider's Perspective Call Center Demo and Conference South Africa Call Centers Homeshoring Jobs At Home Call Centers - "Homeshoring"

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