CallCenterScript: Call Center Ethics Archives

Call Center Ethics Archives

Feb 9	Did Call Center Personnel Observe Ash Wednesday? 'Jam' Mayer February 9, 2008 Know More: Call Center Ethics Call Center Industry, Call Center Lifestyle Lent has begun and on Ash Wednesday, it is common to see people with a black cross on their foreheads.If you were a devout catholic and work in a call center, you would do anything just to hear mass to... Posted at 6:42 PM \| Permalink \| Comments
Aug14	Lying to get the customer off the phone Michael Moser August 14, 2007 One of our most senior agents, perhaps our most senior (her career with the company dated back two decades and about five mergers), sat next to me during one of our darkest times, when almost every caller was calling to... Continue Reading Posted at 5:04 AM \| Permalink \| Comments
Aug13	Can you tell if an agent is lying to you? Michael Moser August 13, 2007 There's a fine line between telling the customer that you don't know the answer to their question and telling them that your company is stupid. It's a line that gets crossed frequently, and only one way. Some reps may as... Continue Reading Posted at 10:33 AM \| Permalink \| Comments
Jul11	Better morale through integrity Michael Moser July 11, 2007 Honesty and integrity improves employee morale. Call center workers can be more effective when they believe what they are telling customers. When the company changes its mind about what it will give its customers, you can feel the mood... Continue Reading Posted at 5:35 AM \| Permalink \| Comments

Call Center Ethics Archives

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