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Call Center Ethics Archives
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Feb 9
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Aug14
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One of our most senior agents, perhaps our most senior (her career with the company dated back two decades and about five mergers), sat next to me during one of our darkest times, when almost every caller was calling to...
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Aug13
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There's a fine line between telling the customer that you don't know the answer to their question and telling them that your company is stupid. It's a line that gets crossed frequently, and only one way. Some reps may as...
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Jul11
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Honesty and integrity improves employee morale. Call center workers can be more effective when they believe what they are telling customers. When the company changes its mind about what it will give its customers, you can feel the mood...
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