CallCenterScript: Call Center Dictionary Archives

Call Center Dictionary Archives

Mar13	What is a Predictive Dialer? Tim Stay March 13, 2006 Know More: Call Center Dictionary, Telemarketing Outbound Call Center, Predictive Dialers Predictive dialers are automated calling systems designed to increase efficiency in high-frequency telemarketing and outbound call centers. These telephone dialing systems place calls from a predefined list of target numbers and transfer any successfully answered call over to an available... Continue Reading Posted at 11:42 PM \| Permalink \| Comments
Dec21	Automatic Call Distribution Tim Stay December 21, 2005 Designed to answer, queue, and route incoming calls, the Automatic Call Distribution (ACD) is the foundation for inbound calls. This system is able to process more calls than a human agent ever could. It recognizes and answers an incoming call; it looks in its database for call routing instructions. Continue Reading Posted at 8:07 PM \| Permalink \| Comments
Aug22	Explaining SPH Tim Stay August 22, 2005 SPH stands for sales per hour. That is per agent hour.If one agent can make one sale per hour, the call center will tell you that they are getting a 1.0 sph (sale per hour) for that agent. So usually,... Continue Reading Posted at 7:57 PM \| Permalink \| Comments

Call Center Dictionary Archives

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