CallCenterScript: Call Center Archives

Call Center Archives

Mar29	Do you Allow Children in your Call Center? 'Jam' Mayer March 29, 2008 Know More: Call Center I remember when I was training our IT group on PCI compliance, a question came up. We were discussing the Visitors policy and the set policies were discussed. One had asked if he could bring his son in the center,... Posted at 8:32 AM \| Permalink \| Comments
Oct15	Call centers save energy Michael Moser October 15, 2007 So far 15,861 blogs are participating in Blog Action Day (today) with a combined total of more than 12 million readers. Following along with this year's theme - the environment - I thought I would add a few words in... Continue Reading Posted at 7:44 AM \| Permalink \| Comments
Jul30	Making more money with your call center Michael Moser July 30, 2007 This week, we'll be talking with Ken Carlon, Chief Executive Officer of Optima, the contact center and telemarketing unit of Omnicom's Star Marketing Group. His company manages call centers and telemarketing centers for other companies - he's an expert in... Continue Reading Posted at 5:29 AM \| Permalink \| Comments
Jul24	No chat? No email? Just phones? Michael Moser July 24, 2007 Though many people choose to use the Web to do their business (saves waiting on hold), many contact centers are not equipped to handle anything but phone calls. We spoke with Eyal Rudnik from NICE Systems about that. Why are... Continue Reading Posted at 1:01 PM \| Permalink \| Comments
Jul23	From call center to contact center Michael Moser July 23, 2007 This week, we're speaking with Eyal Rudnik from NICE Systems, one of the largest manufacturers of performance analytics software, including systems that work with customer service email and chat.What prevents contact centers from using email and chat more often? If... Continue Reading Posted at 12:54 PM \| Permalink \| Comments
Jul 6	Acting locally, calling globally Michael Moser July 6, 2007 When I became a call center representative for a long distance company, one of my favorite tools was a website that showed LATA maps (local access transport areas). Within those boundaries, the local phone company probably would handle the call.... Continue Reading Posted at 5:23 AM \| Permalink \| Comments
	Bringing our call centers home Give them the pickle! Thank you for calling. Can you tell I'm undervalued? Is customer service an entry level job? VendorSeek.com: Vendor Search Made Simple Call Centers in Prison A Review: Mobile Call Center Station Call Center for Prayers Call Center Workforce: Too much negativity Outbound Call Centers: Crazy & Fun Exploitation of Filipinos in the Industry Call Center Forum: Experiences through Photos Philippines: Agent Wage A Saturated Market: What’s Next? Functions of Call Center Furniture Call Centers An Agent's Companion: The Company's Intranet Side Effects of Working in a Call Center Call Center Agents - You Are On The Air! Do You Like (blush) My New Look? TeleRep - A 30 Year Old Call Center Comparative Advantage - Offshore Call Centers Free Call Center and Telemarketing Quotes for Call Center services

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