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Author Profile Archives
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Dec 2
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Jul 1
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As I begin writing for CallCenterScript, let me start by introducing myself. I'm Michael Moser. Now, that's out of the way. I'm conscious that I'm continuing with a blog that was created by my boss's boss, Tim Stay, the co-founder...
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Apr 2
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Whew! It’s been a while since I posted and I owe a lot to all of you readers out there. If you’re a call center veteran, you know how it is like at work. I thought it was really hectic...
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May28
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A comment that was posted recently by a psychologist, now a trainer in customer relations was I think the perfect time to start writing this post. I am at a stage where I’ve talked to different people with diverse personalities. ...
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Feb 3
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I was once a newbie in the call center industry; entering into a world I had always been curious about since beepers came into our side of the world. My first taste of the industry was in outbound. I went through...
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Aug23
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I don't think that anyone that is in the call center industry sat there as a kid and thought - I think I will grow up and work in a call center. Through out my career, it seemed that everyone...
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