CallCenterScript: Author Profile Archives

Author Profile Archives

Dec 2	Where is Jam? Still Pursuing a Passion and Rocking the Boat 'Jam' Mayer December 2, 2007 Know More: Author Profile Author Profile It’s been a year since we learned that the merger was going to happen. It did. I am still here.People that were close to me and were instrumental in my growth as a leader have gone. They chose the other... Posted at 12:51 AM \| Permalink \| Comments
Jul 1	Introducing your new customer servant Michael Moser July 1, 2007 As I begin writing for CallCenterScript, let me start by introducing myself. I'm Michael Moser. Now, that's out of the way. I'm conscious that I'm continuing with a blog that was created by my boss's boss, Tim Stay, the co-founder... Continue Reading Posted at 5:23 AM \| Permalink \| Comments
Apr 2	Confessions of a Call Center Junkie 'Jam' Mayer April 2, 2007 Whew! It’s been a while since I posted and I owe a lot to all of you readers out there. If you’re a call center veteran, you know how it is like at work. I thought it was really hectic... Continue Reading Posted at 6:13 PM \| Permalink \| Comments
May28	Understanding Human Behavior: Journey to Customer Satisfaction 'Jam' Mayer May 28, 2006 A comment that was posted recently by a psychologist, now a trainer in customer relations was I think the perfect time to start writing this post. I am at a stage where I’ve talked to different people with diverse personalities. ... Continue Reading Posted at 10:02 AM \| Permalink \| Comments
Feb 3	Quality is my Passion 'Jam' Mayer February 3, 2006 I was once a newbie in the call center industry; entering into a world I had always been curious about since beepers came into our side of the world. My first taste of the industry was in outbound. I went through... Continue Reading Posted at 5:11 PM \| Permalink \| Comments
Aug23	Reflections of a Call Center Owner Tim Stay August 23, 2004 I don't think that anyone that is in the call center industry sat there as a kid and thought - I think I will grow up and work in a call center. Through out my career, it seemed that everyone... Continue Reading Posted at 11:08 PM \| Permalink \| Comments

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