CallCenterScript: Agents Archives

Agents Archives

Mar30	Sharing of Call Center Headsets 'Jam' Mayer March 30, 2008 Know More: Agents, Call Center Technology, Health & Lifestyle Attrition Tied to increase in attrition and constant demand to fill the seats, expenses increase and the purchase of call center headsets is common and basic tool for the job. But, it isn’t cheap.Some companies have different policies set for the... Posted at 4:38 AM \| Permalink \| Comments
Mar21	Fraternities in Your Center: College at Work 'Jam' Mayer March 21, 2008 In outsourced centers, the generation is younger. It has also been considered as an extension of college. Let’s bring it a little bit further, shall we?Creating fraternities in the center is something that has started. Can you believe it? I... Continue Reading Posted at 3:02 PM \| Permalink \| Comments
Feb11	50th Grammy Awards: Theme Day at the Call Centers 'Jam' Mayer February 11, 2008 The Grammy Awards is an event most musical enthusiasts would watch. About 17.5 million people viewed the telecast.This is relevant to the industry because call centers usually have “theme days”.I overheard an Operations Manager planning with his team on what... Continue Reading Posted at 5:16 PM \| Permalink \| Comments
Jan29	A Strong Social Network and Intimacy Retains Call Center Personnel 'Jam' Mayer January 29, 2008 Any social being would have a best friend or two in their lifetime. But, we are sure to have a group of friends in the workplace. Interestingly enough, about 90% of the employees in a call center is within the... Continue Reading Posted at 5:42 PM \| Permalink \| Comments
Oct12	Is There Lead in your Lipstick? Michael Moser October 12, 2007 Here's another reason not to redo your lipstick while you're on a call: the Campaign for Safe Cosmetics has tested 33 leading lipsticks and found traces of lead in 60% of them. There was no difference between cheap brands and... Continue Reading Posted at 2:27 PM \| Permalink \| Comments
Sep 6	Microwave Popcorn Lung Disease: Could it Strike Call Center Agents? Michael Moser September 6, 2007 We have just been informed that the main food source for call center workers can lead to buttered popcorn lung disease or whatever they call it. They won't call it black lung disease - that occupational hazard is already taken.... Continue Reading Posted at 4:18 PM \| Permalink \| Comments
	Spelling it out: Funny Call Center Stories from the Philippines What not to say in your job interview Honestly, what do I say in my job interview? Filipino Call Center Bloopers: I Heard it from Another Agent Acting locally, calling globally Bringing our call centers home Maybe the customer doesn't have to talk to my manager Thank you for calling. Can you tell I'm undervalued? Is customer service an entry level job? Funny Call Center Stories: Telemarketing and Tech Support Q & A: Voice Management Q & A: Airline Customer Service Representative Funny Call Center Stories: Free Voice Mail Funny Call Center Stories: Currency Selection Developing Training Manuals for Call Center Agents Q & A: Call Center Agents Questions and Answers: The Call Center Script Way Call Center Agent Confessions! A New Generation of Call Center Agents Filipino Call Center Agents: It’s Ok to Say No Filipino Call Center Agents: Why is it Hard to Say No? A Stepping Stone to other Careers How to Improve Agent Attendance Agents for 5, 6, 7 Years and Counting… Agent Culture in the Philippines Health Concerns with Call Center Work Give the Agents their Breaks! Agents Using a Different Name Teaching Someone Over the Phone is Not An Easy Task Handling Abusive Customers, Part 2 Handling Abusive Customers Call Center Workforce: Too much negativity Outbound Call Centers: Crazy & Fun Tips on Coaching an Agent on their Metrics Coaching Agent Metrics Career Path for Agents: Listing More QA Feedback: Don’t Fear It! Career Path for Agents: It isn’t a dead end Agent Improvement: Scheduling Coaching Sessions Relationships in the Call Center

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