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Advice Column Archives
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Jul 2
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Dec 3
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Thank you Sindy for sending in your question!Sindy asks, “I want to work in the Call Center industry but there are too many call center companies here. I’m confused and don’t know which of the companies I should choose. Any...
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Jul22
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Interviewing for a new job is always scary, especially for a new graduate. With no experience and little information about the job, it is normal to hesitate.A lot of readers sent their emails asking a list of questions and favorable...
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Thank you for the overwhelming comments and interest in this topic. It only proves that a lot of people, even newly graduates are keen on joining the industry. This is good news. In as much as I would like to...
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Dec26
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"Christmas has come and gone and missed it because I had to work. Now, I might miss celebrating the New Year. I was told that we weren’t allowed to take those days off to celebrate because this is when we...
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Nov13
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Q: How do I keep my voice in top shape so I avoid losing it while I’m on the job? A: This doesn’t happen to everyone who works as a call center agent, but it is prevalent with newbies. It’s...
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Q & A: Airline Customer Service Representative
Q & A: Call Center Agents Q & A: Call Center Agents Questions and Answers: The Call Center Script Way Advice Column: Passing Call Center Assessments How to Improve Agent Attendance Handling Abusive Customers, Part 2 Handling Abusive Customers A Crossroad: Money, Learning or Making a Difference I Tried to Get Away Questions, Situations and More |
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