I was watching the daily news and heard that the government should prepare for possible US companies to pull out their investments in the outsourcing industry within the Philippines due to the current US financial crisis.
It caused a stir in the industry and my colleagues are in a bit of a panic. Will it affect the agent’s jobs or is there going to be a major cut in middle management? There are rumors of freeze in hiring expats in the country or at least setting a different expectation that they will get a local package instead.
With recent mergers and acquisitions such as PeopleSupport and Telus International (former Ambergris Solutions), there are a lot of speculations within the workforce. Though the change in owners doesn’t necessarily mean it is even related to the current financial crisis. There are different opinions on this issue and only top management would really know. But what is happening within the global companies and individual call centers being set up as we speak?
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