One of the global big players in the outsourcing industry has just launched their home based agent program at their Albuquerque facility. Starting with 200 agents, they are sure to expand their services through North America. This is a great strategy and something that I’ve been looking out for from the global movers in the industry.
It just makes sense that they start at the home front and provide alternative solutions for their North American clients. I’d like to see them expand further by providing this to their outsourced sites as well. We’ve received a lot of job seekers who prefer to work at home in India and the Philippines. The company clearly has sites on those locations.
With the huge demand for the labor force in those locations and fierce competition, this is one strategy that should be taken into consideration. A lot would’ve stayed employed if there was a program like this, as most are keen to have a good work life balance.
It won’t happen soon as I would expect them to stabilize and identify good working processes and study the risks if done offshore.
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