It has been months since I’ve written and there is a valid reason for everything. Oh yes, the industry has time and time again, taken time out of my personal life, that even writing has been missed. But, this time it was for a good cause.
I’ve been researching a lot for the past few months so that I can start on my long awaited book. Yes, you heard it right here. A book is coming.
My editor is excited and I am too. It’s a project that I’ve been putting off for so long that I had to just make a decision to push through with it…and I did a few months ago.
What is it about? Well, if I told you now then we will spoil the surprise! Hey, I’m not saying that it will be a bestseller, but at least it’s something that I’m hoping call center professionals (on all levels) will appreciate.
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