I don’t understand why a building would even allow their office space to be leased by many call centers and not even plan or consider elevator traffic. If I were to do this, I’m sure to tell my architect to think whether three elevators are enough to handle the volume of people wanting to go up (or down) to their office.
From all the sites we have, there is one that always suffers from tardiness and over breaks. This is now the oldest excuse in the book, but considered as valid because it is true. Managers are late for their next conference call or meeting because of the same reason. Agents go down to eat their lunch but only have 30 minutes and they get all stressed and are rushing all the time because they know it’s going to take them half of their break time just to go to the restaurant for fast food. Talk about affecting someone else’s health by eating processed food all the time.
If you are looking for your next location, do check with the building administration and ask whether they can handle the volume and traffic of call center personnel. Perhaps it is also good to show your operating hours to them. Best of all, test and time it.
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The alternative you can opt:
1. Go for upto 5th floor building where they can use stair along with elevator
2. Opt cafeteria or rest room on same floor of operation to avoid unnecessary delay
3. Bifurcate the break timing of reps and staff to avoid unnecessary delay
Raj Kanojia
www.vcarecallcenter.com
Posted by: Raj | April 2, 2008 7:47 AM | Permalink to Comment