Hiring the right person is key, to ensure success in your operations team. The debate, believe it or not, is since the demand for good talent is increasing in the outsourcing business and the supply and availability is the challenge, is whether hiring someone outside of the industry is the right thing to do.
This is usually considered when hiring for manager level or even director positions. Since they have the experience as a manager, it would be easier to expose them to operations and learn the industry.
This is advisable, but it depends on the current situation. If you are in dire need of this post to be filled and expect the person to hit the ground running, then don't do it. You will regret it. If you don't have the time to train this person in the next 3 to 6 months, then don't do it either.
I've tried that route and 90% of the time, they either leave after a few months because they couldn't survive the fast pace environment, can't sleep during the day or just don't agree with how business should be run.
Completely and absolutely agree! I used to work for an Operations Director who used to work at (car company) as a Division Sales Manager. Completely and totally botched the call center operations unit so bad that many of the mid-level supervisors ran away, applicants for their replacements were warned by their predecessors, it had to be Bear Stearnes-ed by an adjacent operations unit.
Posted by: Anonymous | March 28, 2008 5:48 AM | Permalink to Comment