In outsourced centers, the generation is younger. It has also been considered as an extension of college. Let’s bring it a little bit further, shall we?
Creating fraternities in the center is something that has started. Can you believe it? I couldn’t. There are two situations.
Extension of Brotherhood and Sisterhood Loyalty
A sure way of getting more people to join the company, recruitment has looked into checking whether the candidates are connected or is a member of a frat group. Encouraging them to join is one thing but once they are in, this is where we see possible anxieties and friction amongst the workforce. Yes, the “society” has been extended to the workplace.
Starting One for Social Sanity
Because of the stressful environment, one may say, in order to cope it’s better to be part of a group than be alone. Alas, the fraternity or sorority has now begun. Initiations in the center are not evident, but there are cases where one will take advantage of the “membership” to get ahead.
Are you one of them? Perhaps you started one. Maybe it doesn’t even strike your fancy. One thing for sure, the industry has created a society that thrives on companionship, networking and acceptance.
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