“But I am not a business suit kind of guy!” Have you heard this before? There are several rules on how agents and supervisors should dress in call centers. Most would think that jeans and a shirt are good since you expect a fun environment, different from other brick and mortar companies.
There are other centers that require agents to do the “business attire” or sometimes called “Monday attire” every day. Some would have a policy based on the position you are holding. So, agents ok with jeans but supervisors up have to dress otherwise.
Such a simple rule, yet too many complain about it. My thoughts?
I’ve always believed that employees join a company and are committed to stay based on its culture. So, the dress code policy should be based on that. If that is the basis, then it will be a topic of the past amongst your workforce.
Voice is the most important thing for the Call Center agents. The dress code is something which should be given a choice to the agent. While talking to customer agents are solving the quieries with their voice. Casual or professional dress up will work in the company where the interaction to the clients are face to face. Yes, if supervisor wear the professional dress code in the call center it will be good and he will be more approachable to other agents on floor. Casual wear is always fine with the agents. What did you say?
Vaibhav
India’s one and only end to end CISCO based IP network.
Posted by: Vaibhav | May 13, 2008 12:38 AM | Permalink to Comment