I remember when I was training our IT group on PCI compliance, a question came up. We were discussing the Visitors policy and the set policies were discussed. One had asked if he could bring his son in the center, since he didn't have anyone to baby sit.
My answer referring to the policies was no. An alternative though was to ask the call center manager or site director to approve it.
I wonder how many companies out there allow this. It is a bit heartless to not allow it, as it is not the employee's fault that he had to work but unfortunately due to current circumstances, he also had to take care of his family.
The hard truth here is that the risk is greater if the center allows it. The option of getting someone to cover his shift would have been more appropriate. Alternatively, maybe centers should have a day care center within its site.
Children are always naughty and do something new. In this age they want to explore the things. So if they are in call center then it is sure they feel happy to see the environment of the office. It may happen while calling they interupt to other agent also. So it is wise not to come with children in call center.
Vaibhav Pandey
www.vcarecallcenter.com
India’s one and only end to end CISCO based IP network.
Posted by: vaibhav | April 1, 2008 10:43 PM | Permalink to Comment