Your food establishment is doing very well but one thing that the customers are clamoring for is an option to order for delivery or pick up. You can’t afford to set up a traditional center since all you know is to run a restaurant with great food and service. But, you know it will impact your market base and might lose to your competition.
Stellar Restaurant Solutions is operational to just solve this problem without you worrying about call volume or hiring the agents to take your customer’s order. Imagine over 500 agents whose expertise is the food industry and focus on delivery service and mimic your unique restaurant’s culture.
Will this concept be widely accepted?
Some restaurant’s success is dependent on having a personal approach when dealing with customers. When they expect Susan to answer the phone and know immediately what their order would be, the new system should work that way. Localization matters to the client base and I cannot imagine how they would react to a centralized system.
How would they answer to a question like, “Have you tried the new apple pie being offered? Is it good for me to try it out?” Would they need to bring in food samples for agents to taste? Say it's successful and tons of people call in to order, can the restaurant fill all those orders in time?
It’s a wonderful idea, and admittedly I have thought of the same concept (but not the same global scope as Stellar plans to have). But, like any call center, as it grows, a tight business model should be in place and have a strong foundation in training to make it successful.
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