Devoted to the call center industry, the agents on the phones, and their managers

I received an email today and thought of sharing it with you folks.  It came from a trainer who was leaving the company for personal reasons.  It warms my heart because I know, as a company we are doing something right.  Here is an excerpt for your reading pleasure.

Working here in (company omitted) has been the best working experience of my life, not only because it was my first job, but because of the working environment. Well sure, I had to drink buckets of coffee everyday and yeah I learned to live like Dracula but I LOVED it. I met a lot of interesting people. One thing I have observed here is that the people who have high positions are the most down to earth employees. They are the ones who greet you and never forget your name. They always have something nice to say about you. You would not see that in other places.

I can say that I grew up here. I came in here as an immature kid, but now I can say that I am leaving as a better person. I learned a lot, gained a lot of friends, and survived trials. The company has offered me a lot of opportunities, believed in me, and trusted in me. I would like to thank everyone who helped me along the way. - Beng Ocampo, Trainer.