You are about to sign your contract and the recruiter says, “You will join a sales account.” You freak out and assume it's an outbound account. The recruiter tries to explain it is inbound sales and a major metric would be sales conversions, but you won't do any cold calling. You still don't sign the contract and leave.
I've met many first timers who expect call centers to be focused only on customer service and can't imagine what an inbound sales account would be like and believes they won't be successful.
Contrary to a recent study, after proper training, agents absolutely love to be in a sales account (more inbound though than outbound). The calls are shorter; the customers on the phone are more pleasant, reaching the sales goal is easier and customer satisfaction is higher. The production floor environment has more life as well.
So, before you crumple that contract, try it first and you won't regret it. Just ask if the company offers sales training to start you off on the right foot.
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