« Get the Call Center Script Widget! | Main | One Night @ the Call Center: Book to Film »

Mar 9
BCP Strategy: Work at Home Alternative

Business Continuity Planning (BCP) is critical to any call center business.

Knowing where to route your calls in case your systems go down or an event has transpired which led to an increase in absenteeism in your workforce is one plan.

Business ContinuesBig centers usually divide their workforce to several centers and if something strikes in one center, then it is easy to do this.  Though a good idea, some would think this to be costly, unless it is part of the organization’s strategy to do so.

An alternative though would be to route them to “work at home” agents. 

No need to pay for additional real estate to house more agents which will drive costs down.  As an example, if your center experiences a blizzard and most can’t go to work then you can either call your “work at home” workforce to start answering phones.  Another way is to have your current agents log in from their homes, if they are set up to do so.


1 Comments/Trackbacks




» Compensation: Call Center “Work at Home” Program from CallCenterScript
So, how much is one paid when they become home based agents?  There are several compensation packages being offered by several companies.The contract is dependent on how the company views the home based program.  The limitations of the contra... [Read More]

submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Get the Call Center Script Widget! | Main | One Night @ the Call Center: Book to Film »

Advertise

sponsored ads



subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



CallCenterScript is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

BrainBasedBusiness

TheInsurancePolicy

MarketingBlurb