The problem with working in a call center is that one has to truly love the job in order to survive in it.
It's the same story told across all centers, and you see proof of it online, either you come across a blog of an agent ranting beyond reason because he has to lose sleep over hundreds of calls, or you see it on YouTube. Though I would assume there is more writing being done stating the negative side, and you see the happy ones on streaming video.
I will not lie and say it's the greatest job on earth, but aren't other jobs the same, if you're doing it for the wrong reasons?
Being someone who has spent years in the industry, I know what one has to go through. But, despite the times that I've wanted to leave, it has always beckoned me to come back because I miss the work (no, not the stress as someone would sometimes remind me.)
The industry is a place where one can learn the human psyche and how to make things right because you answered the phone knowing you could make someone's day better. This is the truth.
In an arena with continuous competition for providing the excellent service as a business, one has to remember the simple reason why people pick up the phone and solve the caller's problems.
This is the call center industry. People listening to help people.
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