More countries are opening up to encourage the US to invest and bring their call center business. Like India and the Philippines, Pakistan has the infrastructure, cost efficiency and labor pool to support the business.
But, due to political instability and travel advisories from the US embassy, it has turned away potential clients to bring their business into the country.
Though there are existing call centers in the country, yet another reason have hampered the growth. The labor pool has to deal with call center scams as well. Centers have started and will be gone after a few months (probably profits weren’t realized and went bankrupt). Some are promised huge commissions with bogus expectations and newbies find themselves in a predicament, having them to work for a certain period and when the “promised” pay day comes, there is always a problem. The bottom line is they don’t get anything or at least just a portion of what they were expected to get.
The country has its potential, but it needs support from their government to jump start the development and growth of the industry.
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