Like many organizations and support groups, periodic meetings are held for members to network, discuss initiatives and start projects for their cause. Attendance from its members is expected to keep the fire going.
If you take a look at the demographics of a call center agent, one would find that the number is growing for those in the LGBT group. Companies normally don’t discriminate and this is a job that doesn’t need any face to face interaction.
As we look into both perspectives, a trend is happening. As call center jobs proliferate, the attendance in the meetings for these support groups are decreasing. This affected the officers and leaders of the organization.
Why would they be upset, you ask? Initiatives and support for their cause doesn’t materialize. It makes them question whether the support the members needed during meetings is no longer considered necessary.
The truth is the call center has a huge social network. It is the new support group.
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