There are tons of articles and even research studies that claim that working on the night shift is unhealthy, especially, if coupled with a high stress environment. I'm not discounting the fact that it has its disadvantages, more so for those who are day walkers. But, being an agent can mean shifting your sleeping habits just to earn a living.
This is true for those who work in centers that are open 24 x 7 and who service the international markets like India and the Philippines.
To keep yourself sane and healthy, the adjustment phase is crucial for you to survive. Transitioning to the night shift, one has to start practicing sleeping during the day and work out your schedules, even before you start your first day on the job.
Give yourself at least two weeks or a month is even better if this is your first time. If you've been doing this for quite some time, then make sure you are on a good shifting schedule and changes should be minimal, about 2 hours earlier or later, not more than 4 though.
In case you have no choice but do a drastic change, then make sure you get 2 nights (or days in this case) of 9 hours sleep. Not one day then the day after that, but two consecutive days. Your body will then be able to adjust nicely, and you won't feel tired or groggy.
The bottom line here is to make sure your body adjusts. Don't get into erratic schedules that would confuse your body. Stay on a night schedule as long as possible. Plan your day (or night). You will then feel normal again, as if you didn't have to switch to a night lifestyle.
» Hiring Managers that Don’t Have Call Center Experience from CallCenterScript
Hiring the right person is key, to ensure success in your operations team. The debate, believe it or not, is since the demand for good talent is increasing in the outsourcing business and the supply and availability is the challenge,... [Read More]
Tracked on: March 23, 2008 10:45 PM | Permalink to Trackback