A pattern has emerged. When we analyzed the attrition reports, we've noticed there were more nursing students who either went on AWOL after training or after 6 months. When we talked to some of them during the exit interviews, they had the same answer. They only joined the industry to get paid enough to continue pursuing their nursing course.
There is a huge demand for nurses abroad, and it pays well. But, it is also expensive as this is a medical profession.
This is where the interest of joining a call center comes in. It's not only the pay that attracts them but also a chance to practice their English skills, for them to be ready when they need to leave the country, as soon as their visa is ready.
Though they are loyal employees and very determined, it's difficult to keep them long enough because being a call center agent is just a means to an end.
Despite the need for more people to fill the center's seats, recruitment is now hesitant to hire someone who intends to become a nurse in a few months.
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