It has been a couple of years since the interest grew for people to work at home as call center agents. It is still growing, not only from within the industry, but is now seen as a home based business. All types of entrepreneurs are now looking at starting up their company “in their pajamas".
INC.COM, a website for Inc. magazine, listed the “Top 10 Businesses You Can Start in Your Pajamas in 2008”. Being a call center representative ranks # 5 and a Virtual Reservation Agent is # 4 in their list.
Companies like JetBlue and Marriott Global Reservations have offered this option to the workforce, but according to INC.COM, entrepreneurs who intend to open their own agency would start out at home instead, being their own agent.
There are several legitimate companies that offer the basic infrastructure for a small call center that can be started at your own home. Some might even entertain the idea of having the whole family work as agents. Continuous training is then provided by the companies as it grows.
This could even be the next best thing in the industry!
It will be good because entrepreneurs usually provide excellent service to their customers. They understand how to engage themselves with the people they interact with, whether through the phone or email. The focus to delight customers is strong. If they start off with a simple CSAT survey, I won’t be surprised if they get higher scores than your corporate center.
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