Devoted to the call center industry, the agents on the phones, and their managers

As the industry grows in the Philippines, everyone knows we have reached a saturation point in the Metro areas.  A couple of years ago, the President invested millions for a program to give Filipinos a chance to enroll into a TESDA accredited training session to improve their English skills.

Now, we see more agencies and union groups offering the same.  A lot of Call Center 101 courses have sprouted all over.  Even the academe has started to join the bandwagon.

Though I would say this is great news, it will take time until they become eligible or qualified to enter the industry.  More investors are still coming in and yet, time is the biggest challenge.

One thing to note is to check the standards of the training being offered.  If I had the time, I would like to check their curriculum. 

Is it as basic as we expect it to be offered to call center “virgins”?  How effective is the training?  Who are training them?  Do the trainers even have enough experience to teach?  Is there a consultant in their payroll to say they are indeed helping the industry cope with its demands?

The next time you see an ad offering the courses, I recommend you ask these questions.  You will find it helpful and will increase your confidence on getting a job pretty quickly.