Despite of the government’s effort to improve their citizen’s skills to decrease unemployment, knowing that the call center industry has been growing, the root cause for the lack of qualified agents would be the lack of support on its public education.
It’s embarrassing to say that there are English teachers who don’t even know the basics of grammar and the accent is thick, you can barely understand them.
JIIB e-Academy, a training center whose niche’ is to train potential call center agents has helped bridge this gap. They’ve spread their wings to help the academe by training teachers in public schools in Davao on English proficiency.
What a great strategy and is truly beneficial not only for the industry, but to other industries as well.
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» Addressing Call Center Newbies’ Communication Gaps from CallCenterScript
If you were to outsource your calls to other countries than your own, one reality the business has to face is to deal with accent, pronunciation, grammar and comprehension of the language.On the account of saturation and harsh competition, the... [Read More]
Tracked on: February 21, 2008 2:13 AM | Permalink to Trackback