It has been a year since I was invited to speak at Teledevelopment’s Training Convention. Because of its success in 2007, they are offering several seminars this coming February to gather call center trainers within the country. It will be held at the Renaissance Hotel in one of Metro Manila’s premier business district, Makati City.
Topics include Coaching and Mentoring in the Workplace, The Future of Language Assessments, Competencies of the Filipino Trainer, Measuring ROI in Call Center Training, What CSAT is Saying: Accent or Culture, Global English: Is There Such a Thing in Call Centers, among others.
Unfortunately, I had to decline this year as I am swamped at work to support the growing operations in our center in the country.
I recommend that you start registering for the event as they expect more participants to attend the seminars this year.
I'd love to join this but I'll be in our Davao location at that date! Maybe I can join one of these conventions in the near future...
http://carpediem26.blogspot.com
Posted by: silvertooth26 | February 3, 2008 2:02 PM | Permalink to Comment